1. Contacting us
To request a cancellation, refund or replacement download link, email info@workflowhq.co.uk and include your order reference.
Business address:
Office 20524
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
2. Self-install digital products
You may cancel before the digital product is supplied. Where you request immediate delivery and acknowledge that your cancellation right will be lost when supply begins, change-of-mind cancellation is no longer available after access to the download is provided.
This does not affect your statutory rights. Contact us if the digital product is faulty, not as described or was not supplied. We may repair or replace the product and, where required by law, provide an appropriate price reduction or refund.
3. Download access
A successful paid order receives a unique, non-expiring download link with unlimited downloads for the purchaser’s own business use. We can reissue a lost link after verifying the order.
Access may be revoked following a refund, payment reversal, chargeback, fraud, unauthorised distribution or material breach of the licence terms.
4. WorkflowHQ Setup and customisation
You may cancel for a full refund before setup work begins. If you ask us to begin during a statutory cancellation period, you must expressly request an early start. If you then cancel, we may deduct a reasonable amount for work already completed.
Once the agreed customised setup has been completed, the setup fee is not refundable for a change of mind. Your legal rights remain available if the service was not provided with reasonable care and skill or was not delivered as agreed.
5. Monthly support
You may cancel monthly support before the next billing date. Access continues until the end of the paid period unless otherwise agreed. Amounts already charged for a support period that has begun are not normally refundable, except where required by law.
6. Refund processing
Approved refunds are returned to the original payment method. Bank and payment-provider processing times are outside our control. We will confirm when a refund has been initiated.
7. Chargebacks
Please contact us before starting a chargeback so we have an opportunity to investigate and resolve the issue. A chargeback may result in immediate suspension of product access while the payment dispute is reviewed.